Fynd App Terms of Use, Privacy Notice & Legal Policies

Effective Date: 22 March 2026
Last Updated: 22 March 2026

This document forms a legally binding agreement between you and Fynd. Please read it carefully before using the platform.

1. Introduction

Welcome to Fynd ("Fynd", "the App", "we", "our", or "us"), a hyper-local, verified South African marketplace platform that connects customers with nearby service providers, contractors, tradespeople, small businesses, and other independent local merchants, and that enables transactions to take place directly between users on the platform.

These Terms of Use, Privacy Notice, Cookies Policy, Disclaimers, and related legal policies (collectively, the "Terms") form a legally binding agreement between you and Fynd, and apply to all users of the App, including customers, service providers, sellers, buyers, and visitors.

By accessing, registering for, browsing, or using Fynd, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App or related services.

2. Eligibility

By using Fynd, you confirm that:

- You are at least 18 years old, or the age of majority in your jurisdiction, whichever is greater;

- You have the legal capacity to enter into binding agreements;

- All information you provide is true, accurate, current, and complete;

- You will keep your account information updated; and

- Your use of Fynd complies with all applicable laws and regulations in your jurisdiction.

We reserve the right to restrict, suspend, or refuse access where eligibility requirements are not met or cannot be verified

3. Nature of the Platform

Fynd is a marketplace and discovery platform for local businesses, independent service providers, and individuals offering goods or services. Fynd:

- Connects customers with independent third-party sellers and service providers;

- Facilitates discovery, communication, bookings, listings, and (where applicable) payment processing;

- Provides verification, ratings, and other trust-enhancing features; and

- Provides the infrastructure through which local transactions may be initiated, negotiated, and completed.

Fynd does not:

- Employ, represent, or act as agent for any service provider, seller, or business listed on the platform;

- Control, direct, or supervise how providers perform services, fulfil orders, or conduct their business;

- Take ownership of, inspect, or guarantee the condition, legality, or quality of any goods sold through the platform; or

- Guarantee service quality, safety, availability, pricing accuracy, or transaction outcomes.

All transactions, service engagements, and agreements are entered into directly between users (whether customers, sellers, providers, or businesses). Fynd acts solely as an intermediary technology platform and is not a party to any agreement concluded between users.

4. Accounts and Verification

Users may be required to create an account to access certain features of Fynd. You agree to:

- Provide accurate, current, and complete personal or business information;

- Maintain the confidentiality of your login credentials; and

- Accept full responsibility for all activity that occurs under your account.

Service providers, sellers, and local businesses will be required to complete a verification process, including submission of:

- Identity documentation;

- Proof of address;

- Business registration or trading information;

- Certifications, licences, or permits (where relevant to the goods or services offered); and

- Banking or payment details, where Fynd facilitates payments on the user's behalf.

Fynd reserves the right to:

- Approve, reject, or remove any listing, profile, or storefront;

- Request additional verification at any time;

- Suspend, restrict, or terminate accounts that fail verification, provide false information, or breach trust and safety standards.

Verification improves trust but does not constitute a guarantee of a user's reliability, honesty, safety, competence, solvency, or future conduct.

5. Listings, Orders, Bookings and Availability

Sellers and service providers are responsible for the accuracy of their own listings, including descriptions, pricing, stock availability, images, and service details. Fynd does not independently verify the accuracy of listing content unless expressly stated.

All orders and bookings are subject to:

- Provider or seller availability and stock levels;

- Geographic coverage and delivery or collection arrangements;

- Scheduling constraints; and

- Operational limitations of the relevant business.

Fynd and individual sellers or providers reserve the right to:

- Reschedule appointments or delivery/collection times;

- Decline or cancel orders and booking requests; and

- Cancel confirmed bookings or orders with reasonable notice where circumstances require.

We do not guarantee the immediate or continued availability of any provider, seller, product, or service.

6. Payments, Fees and Commissions

Sellers and service providers set their own prices, rates, call-out fees, and service terms. Customers and buyers engage providers and sellers entirely at their own discretion.

Where Fynd facilitates payments between users, whether for goods, services, or bookings:

- Any applicable fees, commissions, or service charges payable to Fynd will be clearly disclosed to users before a transaction is concluded;

- Payment processing may be carried out via third-party payment service providers, who operate subject to their own terms and privacy practices;

- Accepted payment methods will be communicated at checkout, booking, or invoice stage; and

- Funds may be held, released, or transferred between parties in accordance with Fynd's payment processing arrangements in place from time to time.

Unless otherwise agreed in writing, payment for goods is due at the point of order, and payment for services is due upon completion of the relevant service.

Failure to make payment when due may result in:

- Suspension of platform access;

- Referral to debt collection processes; and

- Additional administrative or late-payment fees, where legally permissible.

7. Cancellations, Returns and Refunds

Customers should provide at least 24 hours' notice for the cancellation of bookings or services, where reasonably possible.

Late cancellations or no-shows may result in:

- Cancellation fees;

- Call-out charges; and

- Partial or full loss of any deposit paid.

For goods purchased through the platform, return and refund eligibility is determined by the individual seller's stated policy, subject to applicable South African consumer protection law, including the Consumer Protection Act 68 of 2008 where it applies to the transaction.

Refund eligibility generally depends on:

- The type of goods or services involved;

- The relevant seller's or provider's stated policy; and

- The specific circumstances of the dispute.

Fynd may assist in facilitating disputes between users but does not guarantee, underwrite, or process refunds on behalf of sellers or providers unless expressly stated otherwise.

8. Quality of Goods and Services

Fynd encourages high-quality goods and service delivery from all businesses on the platform. However, we cannot guarantee:

- Customer satisfaction;

- Completion timelines for services or deliveries;

- Specific outcomes or results; or

- Workmanship, product quality, or condition beyond factors within the relevant seller's or provider's control.